The quickest way to reach us is by email: [email protected]. We read every message and reply to those that need an answer, usually within five working days. Please write in English if you can.
What to send us
- Report a casino: the casino’s domain, what happened, the dates, and any screenshots of the terms, the seal or the cashier. Please remove card numbers and passwords from screenshots.
- A status looks wrong: the page, the brand, and the evidence, for example a working website with a licence that validates on the regulator’s register.
- Operator replies: write from an address on the casino’s own domain and include the licence holder and licence number. Our editorial policy explains how we handle replies.
- Your complaint outcome: if you resolved a dispute with a casino on our lists, we would like to hear how; we never publish your name.
What we cannot do
We cannot recover money, act as your representative or contact a casino on your behalf. For a dispute, follow the steps in our guide on how to complain about a casino. If you need support with gambling itself, the responsible gambling page lists free, confidential helplines.
Before you write
Check the casinos to avoid list first: the brand may already be there with its evidence and date. If you are reporting a new casino, a short timeline helps us most: the date you signed up, the date of the problem, and what the casino said. Screenshots with the date and the address bar visible are better than descriptions. We may contact the casino to ask for its side before we publish anything, and we never quote your message without your agreement.
We keep emails only as long as we need them to check and answer what you sent; see our privacy policy.